Production:
Every item is entirely handmade in our NJ studio and is one-of-a-kind. ****NOTE: Ici collection and sale items are not automaticly removed from the site once an order is placed. There is a small chance that two people will order the same product before it has been removed. If this happens, the person who placed the order first will get the sale. The person who placed the order second will be immediately notified and daa glass will offer a full refund. Thank you for your undersating in this matter.

Shipping:
All orders are shipped via UPS ground or USPS. Most items will ship within 3 days, however please allow 2-3 weeks for your package to arrive. If you need your item sooner please email us for expedite shipping information. Shipping and handling rates apply.

Returns:
Items are made to order, therefore returns will be judged on an individual basis and will only be accepted as an exchange unless a defect in craftsmanship or damage in shipping has occurred. All claims for both types of returns must be made within 7 days of receipt of goods and must be received by daa glass within 15 calendar days. Please check the order and all items when it arrives. Returns will not be accepted without prior authorization and a return authorization number. All returned items must be shipped back to daa glass postage paid, insured, and with full tracking information. Daa glass is not responsible for any problems with the return shipping.
Return for Exchange: Items may be returned for exchange only in certain cases as to be determined by daa glass. If the return is accepted, the item must be in original condition as when shipped from daa glass. Upon receipt and satisfactory inspection of the returned item, daa glass will issue a credit to be put towards a future purchase. Shipping and handling charges will not be refunded. There will be a 10% restocking fee charged for this type of return. A refund will not be issued.
Return due to Defect, Damage, or Error: Daa glass exercises extensive attention, thought, and craftsmanship in order to create jewelry and accessories that are carefully constructed and are of superior quality and design. Likewise great care is used in the shipping of all daa glass items. However, if an order is received with a defective, damaged, or incorrect item(s) daa glass will accept a return and will replace the item(s) at no additional charge.
All sale items are final sale and may not be returned or exchanged.
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